Refund policy
At Full Bloom Coffee, we want you to love every cup. If something isn’t right with your order, we’re here to help.
Coffee Purchases
Because coffee is a perishable food product, we are unable to accept returns on opened or used coffee.
If your coffee arrives:
· Damaged
· Incorrect
· Defective
· Missing from your order
please contact us within 7 days of delivery so we can make it right.
Depending on the situation, we may offer:
· A replacement
· Store credit
· A refund
We may request photographs of damaged products or packaging to assist with processing your claim.
Merchandise
Unused merchandise may be returned within 30 days of delivery if it is:
· Unused
· Unwashed
· In its original condition
· In its original packaging, when applicable
Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
Non-Returnable Items
The following items are generally not eligible for return:
· Opened coffee
· Perishable food items
· Gift cards
· Clearance or final sale items
· Customized or personalized products
Order Changes and Cancellations
We roast and ship orders as quickly as possible.
If you need to change or cancel an order, please contact us immediately. While we will do our best to accommodate your request, we cannot guarantee changes once an order has entered production or shipping.
Refunds
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days after approval for your financial institution to process the refund.
Shipping charges are generally non-refundable unless the return results from our mistake.
Lost or Delayed Shipments
Shipping times provided during checkout are estimates only and are not guaranteed.
Full Bloom Coffee is not responsible for shipping delays caused by weather, shipping carriers, holidays, supply chain disruptions, or incorrect shipping information provided by the customer.
If your package appears to be lost or significantly delayed, please contact us. While we cannot guarantee carrier delivery times or assume responsibility for delays outside of our control, we will gladly work with the shipping carrier to investigate the shipment and help determine the most appropriate resolution whenever possible.
How to Request a Return
To request assistance, please contact us with:
· Your order number
· Your name
· A description of the issue
· Photos, if applicable
Contact Us
Full Bloom Coffee, LLC
109 Rand Mill Rd.
Garner, NC 27529
Email: sales@fullbloomcoffee.com